Return Policy

At My Bappa Online, we strive to provide premium-quality eco-friendly Ganpati idols with safe packaging and reliable delivery. Since Ganpati idols are delicate and devotional products, our return and refund policy is designed to ensure fairness and product safety.

By placing an order with us, you agree to the terms mentioned below.

Order Cancellation Policy

Orders can be cancelled only before dispatch/shipping.
Once the order has been shipped, cancellation requests will not be accepted.
For cancellation requests, please contact us immediately through WhatsApp or phone support.

Due to the fragile and devotional nature of Ganpati idols, returns are accepted only in specific cases:

Returns are accepted if:

Wrong product is delivered
Product arrives damaged
Incorrect size or design is received
Missing item in the order

Returns are not accepted if:

Customer changes mind after delivery
Minor color variation due to photography/light
Delay caused by courier or external conditions
Product has been used, altered, or damaged after delivery

Eco-friendly idols are handmade products, so slight variations in color, texture, or finishing may naturally occur.

Damage & Replacement Policy

Please inspect your order immediately after delivery.

If your idol arrives damaged:

Contact us within 24 hours of delivery
Share clear photos/videos of:
- Outer packaging
- Damaged product
- Unboxing proof (preferred)

After verification, we will provide:

Replacement (subject to availability), or
Partial/full refund depending on the issue

Claims made after 24 hours may not be accepted. (BAPPA return policy)

Refund Policy

Approved refunds will be processed to the original payment method.

Refund processing time: 5–7 working days
Shipping charges are non-refundable
Refund timing may vary depending on your bank or payment provider

Exchange Policy

Exchanges are subject to product availability.

Exchange requests are accepted only for:

Wrong item delivered
Damaged product received

Customized or specially booked idols cannot be exchanged or returned.

Packaging & Delivery

We use secure packaging to minimize transit damage. However, since idols are delicate handmade products, customers are requested to handle packages carefully during unboxing.

Contact Us

For any return, replacement, or refund assistance:

My Bappa Online
Thane, Maharashtra

Email: mybappaonline.com@gmail.com